Richard is a highly qualified independent professional and a valued member of the FieldStar family, who has over 25 years’ experience partnering with organisations to design and deliver innovative learning and development solutions.

In addition to lecturing for a wide range of Universities, Richard is a Fellow of the Higher Education Academy; Chartered Institute of Marketing; Institute of Sales and Marketing Management; and the Institute of Training and Occupational Learning.

Among Richard’s many achievements he has designed and delivered:

• A sales induction academy for Trust Ford’s 400+ strong sales force, shortlisted for a Personnel Today award.
• Customer Service training for Transport for London which helped to move TfL from 48th to 29th position in “Top 50 Call Centres” ranking
• Innovative Customer Service programmes for Green Flag which reduced call handling time, and increased customer satisfaction and NPS scores.