Loading...
Richard John 2016-10-19T12:49:49+00:00

Richard is a highly qualified independent professional and a valued member of the FieldStar family, who has over 25 years’ experience partnering with organisations to design and deliver innovative learning and development solutions.

In addition to lecturing for a wide range of Universities, Richard is a Fellow of the Higher Education Academy; Chartered Institute of Marketing; Institute of Sales and Marketing Management; and the Institute of Training and Occupational Learning.

Among Richard’s many achievements he has designed and delivered:

  • A sales induction academy for Trust Ford’s 400+ strong sales force, shortlisted for a Personnel Today award.
  • Customer Service training for Transport for London which helped to move TfL from 48th to 29th position in “Top 50 Call Centres” ranking
  • Innovative Customer Service programmes for Green Flag which reduced call handling time, and increased customer satisfaction and NPS scores.
Contact us

Contact us today for a commitment-free discussion

Phone us: 0844 879 7951

Email us: contact@fieldstar.org

Or complete the form below:

 

Your Name (required)

Your Email (required)

Your Phone Number

Your Message